Why can I see a package but not its details?

Handback can alert you that a package may match your name and address before you finish verification. At that point it shows only limited information, such as when the report was created.

The label photo stays locked because it contains the recipient address and usually the tracking number—the same number used to prove ownership. Verify your identity and registered address, then complete the claim check to see the photo and full package details.

This prevents someone from signing up with another person’s address and using the alert to read their delivery label.