What if the package is not mine or I moved?

Open the possible match and choose Not mine if the package does not belong to you. This rejects your match without claiming the package.

Choose I’ve moved away from this address if the delivery address is an old home. Handback also marks that address unverified so future packages stop matching there. Add and verify your current address before receiving future matches.

Do not claim a package simply because it was delivered to your address; the recipient name and order details should also make sense.