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Claims and handoffs
  • Choosing or changing the handoff location
  • How a claim works
  • How the pickup code works
  • Someone else at my address claimed the package
  • The tracking number does not match
  • What if the label has no tracking number?
  • What if the package is not mine or I moved?
  • Where do I find the tracking number to claim a package?
  • Who confirms that the package was returned?
  • Why can I see a package but not its details?
  • Arranging the handoff
  • Does Handback guarantee my package will be found?
Claims and handoffs

How a claim works

Updated Sep 14, 2026 · 1 min read

To claim a package, verify your identity and your registered address, then confirm details about the package such as the tracking number. This stops someone else from claiming a package that is not theirs.

Once a claim is approved, the finder can offer a porch pickup or a public meeting spot.

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Related articles

  • How the pickup code works
  • Someone else at my address claimed the package
  • The tracking number does not match
  • What if the label has no tracking number?
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