Claims and handoffs

How the pickup code works

Updated Sep 14, 2026 · 1 min read

When the finder arranges the return, Handback creates a short code beginning with HB-. The recipient sees the same code in the package details and should show or say it at pickup.

The code helps both people confirm they are completing the Handback case shown in their app. It is not a door code, payment code, or account password. Do not post it publicly.

If the location or time changes, check the latest package details before meeting; editing a handoff keeps the existing pickup code.

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