What happens after I report a found package?

After you submit, Handback privately compares the name and delivery address on the label with registered recipients. Your screen gives a generic confirmation; it does not reveal whether anyone matched.

Keep the package secure. If a recipient claims it, Handback notifies your device and the upload changes to Recipient claimed it. You then choose a public drop spot or porch pickup and a time window.

If no one matches yet, the upload stays in your recoveries and Handback can notify you later. Open reports receive a reminder about every 15 days and unresolved reports expire after 90 days.