My package says delivered but I can't find it

Start with the carrier: check the delivery details and the delivery photo, then check the usual delivery spots at your building.

In Handback you can check an address for reported packages and set up a watch so you hear about future reports. A result is not proof of ownership — you still verify your identity and confirm package details, such as the tracking number, before a claim can move forward.

If nothing has been reported, contact your carrier or the seller. Handback depends on someone reporting the package; it is not live carrier tracking and does not guarantee a package will be found.