My identity verification is pending, declined, or mismatched

In review means Didit could not decide automatically and a person is checking the submission. You can close the app; Handback refreshes the result when you return and can notify you when it changes.

Declined, expired, or abandoned means the check did not complete. Try again with the entire unexpired ID flat in good light and make sure the selfie is clear.

Address mismatch means the ID was approved but the address printed on it is different from the home address you registered. Update your Handback address to match the ID, or try a different ID that shows the registered address. Contact hello@radsoftinc.com if the result is still wrong.