How do I report a problem or block someone?

Open the package or handoff and choose Report a problem. Select what happened—such as a no-show, wrong or tampered package, harassment, or an unsafe situation—and add any useful details. Handback reviews every report, and the other person is not told who filed it.

Turn on Don’t match me with them again when submitting the report to prevent the two accounts from being paired on future packages. That block is kept so Handback can honor it.

Reporting is not an emergency service. Leave the situation and contact local emergency services if you feel in immediate danger.